When you visit a website, you might notice a little chat box that asks, “Can I help you?” “. Depending on your activity on the page, it can potentially start a conversation with you. This is the result of a live chat plugin. A live chat plugin is software that you can install on your website to enable real-time communication with your website visitors or customers.
A live chat widget is added to the bottom right or left corner of your website when using a chat plugin. Live chat is an effective technique for providing immediate assistance to your users. It allows your customer support agents to interact with website visitors in real time. Adding a live chat plugin to a business website is crucial as it provides immediate solutions and answers to visitor issues and requests.
An abandoned cart is arguably one of the biggest enemies of the ecommerce industry, halving overall sales and revenue. It has an impact on large and small businesses. The most common reasons potential customers abandon their cart are late responses, poor email customer support, and delayed turnaround times. A live chat plugin is the ultimate solution to this problem. It allows you to provide immediate assistance and help resulting in increased sales. Let’s take a look at some of the other benefits of integrating a live chat plugin into your WooCommerce store, as well as some of the best plugins that can help you do that.
What are the benefits of using a live chat plugin?
For the following reasons, companies prefer to connect with website visitors and customers through live chat:
Quick problem solving
No one likes to wait hours or even days for simple questions or queries to be answered. People would usually lose interest and switch to another website with better service or forget about the purchase altogether. The number one aspect of a great customer experience is instant problem resolution. You can provide the kind of real-time service that customers expect by investing in a live chat plugin. Answering questions for a few minutes can save you hours of support correspondence. You save a lot of time by instantly answering customer questions in chat form.
Reduce cart abandonment
When a visitor adds a product to their cart but does not complete the transaction, this is called cart abandonment. As discussed, you’ll want to reduce this as much as possible. This is something that live chat plugins can help you with. You can quickly resolve any lingering doubts or uncertainties that customers may have by using a live chat service. Many plugins can also trigger cart recovery emails with optional discount coupons to encourage them to complete the shopping process. By providing real-time business support, a live chat plugin can help prevent cart abandonment.
To help customers make quick decisions, businesses need to respond to sales inquiries quickly. Most people who shop online or even in physical stores are guilty of shopping on impulse. Live chat is a great way to convince visitors to buy anything on the spur of the moment. Your customer support agents can help customers feel confident about making impulse purchases, just as sales staff do in person. They can quickly answer any questions customers may have, reducing the likelihood that they will lose interest and leave without finalizing the sale.
Retain and retain your customers
Your support agents will be able to convert every customer interaction into a great experience by providing quick answers to product or support questions and building customer loyalty and retention with the help of a live chat plugin for your website. Brands that actively communicate with visitors are much more likely to convert visitors into paying customers. This same group of customers also tends to spend more, with a high average cart value.
8 best live chat plugins for your WordPress site
LiveChat is a powerful WordPress plugin that provides active chat invitations that send personalized messages. It also initiates the conversation when a visitor meets certain conditions, such as the number of page views or the time a user spends on the site. Multiple chat sessions can be active at the same time, pre-defined answers to FAQs can be sent, and files can be sent directly from the chat box. Chat widgets can be placed on any page of your website, including the checkout page. The LiveChat WordPress plugin makes it easy to link your site to their product. The chat box is user-friendly and straightforward. However, the cost of the plugin may vary depending on the number of support agents you want to add.
WSChat – WordPress ELEX Live Chat Plugin
WSChat is a feature-rich, compact, user-friendly and AI-integrated smart live chat plugin for WordPress that allows you to effortlessly connect with customers and convert their issues into actionable support tickets. It is integrated with Google Dialogflow, which allows you to trigger automated conditioned responses to their requests. This plugin stands out from the crowd with complex capabilities including video recording and sharing, sending attachments, the ability to send chat history to email addresses, and accept comments. assistance. WSDesk – The WordPress Helpdesk & Customer Support Ticket System plugin can also be easily integrated with WSChat, which helps you easily convert a chat conversation to a support ticket if it requires extended support.
Olark’s live chat capabilities are the best for instantly connecting with website visitors and customers. Because it is constantly updating customer information, this WordPress live chat provides quick access to information and insights. If you want to optimize products and services based on consumer information, Olark is the best WordPress chat plugin to use. It logs all website sessions and clicks. It’s a great tool for businesses who want to better understand their visitors and potentially help increase sales using their findings. Businesses can respond to customer issues as soon as possible and get practical information on what they expect to build long-term relationships with loyal customers.
Tawk.to is a great choice for people who want a variety of features at a reasonable price. It allows businesses to track and communicate with website visitors, respond to support requests, and offer a help desk where customers can view the knowledge base. Tawk.to is a 100% free way to add chat functionality to your website. Real-time visitor activity analysis, chat logs, language translation and more are just a few of its fantastic features. Plus, it’s absolutely free to use, but removing the Tawk.to logo from chats will cost you $ 15 per month.
ZenDesk is a well-known customer relationship platform that includes a variety of software applications. ZenDesk is an all-in-one management solution suitable for users who want to manage everything from one place. This is especially useful if you want to communicate with people through different channels, such as Facebook, and manage all of those chats on your website. With smart features like activity-based prompts, Zendesk’s live chat plugin for WordPress optimizes your customer support.
Intercom is a renowned communications platform that provides live chat that helps businesses strengthen connections with customers throughout their journey using instant messaging. With the help of the plugin’s conversational support funnel, it is possible to provide great support at scale. Unlike many of its competitors, the plugin is light and sleek, making it less stuffy and more personalized. AI robots, product demos, compatibility with Slack and Facebook are among the various beneficial features of the plugin. If you’re on a higher budget and want a more personalized approach to customer support, Intercom is a fantastic option.
WordPress Tidio plugin
For those looking to add simple chat support to their website, Tidio is a good budget solution. It’s mostly a chat service with a few email marketing features for good measure. All of this is controlled through a centralized platform, making it much easier to address customer concerns. It’s easy to set up, user-friendly, and includes email and Facebook Messenger integration. Notifying inbound visitors is one of Tidio’s core features, allowing your support agents to communicate with customers as soon as they visit your website. Plus, because Tidio integrates chatbots, you can relieve your service workers of a lot of manual labor.
HubSpot Live Chat
If you want to track all of your marketing activities along with live chat and its information from one centralized platform, HubSpot Live Chat is a great choice for you. HubSpot’s WordPress live chat plugin allows you to use your WordPress site to connect with visitors using chatbots and live chat, among others. The HubSpot plugin for WordPress includes an email layout builder, marketing automation, HubSpot’s freemium customer relationship management, and built-in data monitoring, in addition to live chat functionality. The HubSpot WordPress plugin is free, but advanced features will require a premium version.
Adding a live chat plugin to your website is a great approach to adding a custom component. Whichever live chat plugin you choose, it will almost certainly have a variety of different features that will suit your business needs. There are many options to choose from, so you shouldn’t have a hard time finding one that meets your needs. You can improve your communication with customers, reduce support time, collect more information, and increase profits by implementing any of the plugins listed above. If you have any questions regarding live chat plugins, please let us know in the comments section below.